Unlike other car-rental companies, Yelo has branches at all regional & international airports
within K.S.A, Yelo also has more than (70+) branches spreading all over K.S.A. only with us
you have an opportunity to rent your favorite car among a wide variety of the latest vehicles in
In addition Yelo has specialized maintenance centers in all regions equipped with the latest equipment maintenance and repair of all types of vehicles, and there is also a team of technicians on a high degree of experience and efficiency are willing to provide maintenance services around the clock.
In the unlikely event of an accident, contact the police immediately then call Yelo renting location as soon as possible. An accident involving bodily injury must be reported to police department in the community in which it occurred. The driver is required to file any accident reports required to Yelo renting location.
You are responsible for any damage during the lease period due to any cause including but not limited to collision, rollover, theft, tire damage, flood, fire, hail or other acts of Nature.
If we have the information about the other party's, we will pursue them and/or their insurance company for our damages. However, our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage if you’re proven guilty in traffic report.
Please contact the branch you rented the car from and then deliver the keys to the location where you dropped off your rental car.
If you've left a personal item behind, immediately call the same branch at which you dropped off your rental car so that their staff can check the vehicle personally. The phone number is listed on your rental agreement. We highly recommend that you report your lost item at your earliest convenience and We'll do our best to find it.
Please call Yelo Customer Service at 920002909 for getting replacement keys. Yelo charges you the cost of replacing lost keys, the cost of delivering replacement keys and an administrative fee.
Please call Yelo Customer Service at 920002909 for assistance. Yelo may charge you the cost of delivering the keys or towing the car to the nearest Yelo location and an administrative fee.
Any parking tickets or traffic violations incurred by the renter remain the sole responsibility of the renter.
Taking a car out of the KSA is allowed only to GCC countries after obtaining an authorization letter from the renting branch to use the car outside the Kingdom certified by the Chamber of Commerce.
Yelo vehicles may be operated only on paved roads. Off-road driving is prohibited.
Yelo sells Used Cars only. Our well-maintained fleet is continually being replaced with new
cars - so we can offer a wide selection of used makes and models.
Yelo has a used cars showroom with dedicated staff to make buying a used car easy and affordable!
Yelo highly appreciates your comments and suggestions regarding our services. Please call a service representative at 920002909.
Pick up a car at one location and return it to another, and a drop-off charge may apply on certain rates.
Cars are due back at the date/time specified on the rental agreement. If you need to extend your rental, you must call the rental Branch directly. The branch's phone number appears on your rental agreement.
Minimum age (21) years of age, A valid driving license is required and must be valid at the time of rental, and remain valid throughout the rental period, your ID Card for Saudis , your Iqama & letter from your sponsor for non-Saudis.
Yelo provides 24-hour-a-day roadside assistance. Just call our Customer Service staff on free number (920002909) to take appropriate action.
your reservations can be cancelled any time only before delivering the car . Just call our Customer Service staff on free number (920002909) to take appropriate action.
The minimum length of time for rent from Yelo is (24) hrs.
Depending on how late the car is returned, additional charges may apply.
Yelo rentals are based on a 24-hour day, max (3) hrs grace period just for Al Yelo members , wherevre (1) hr for yellow membership holders, (2) hrs for silver membership holders and (3) hrs for gold membership holders.
Beyond the grace period ( max 4 hrs ), an hourly rate will apply with the following equation:
(daily rental value × number of delay hours / 24) × 2 = cost of delay hours