If, god forbid, should you get into an accident. The accident must be reported to najm or traffic, as for the car, it must be returned to the nearest branch in the accident area with the report from najm or traffic.
The vehicle needs to be transported to the nearest branch by a tow truck , As for the report to be also delivered with the car to the branch employee, and the bill will be issued after the accident procedures have been concluded.
In the event of a zero error from the customer or if the customer adds a Yelo shield or Yelo shield plus , the customer does not bear any insurance policy, as long as there is a report from najm or traffic that includes the other party information.
If there is an error percentage on the customer and the customer didnt add any of the Yelo shields , the customer will pay insurance policy for the ages less than 26 AD, 7000 riyals, and in case of escape without information, and in case of accidents, drowning, and collision with a fixed object, 7000 riyals, and the policy of the car theft is 3500 riyals.
Ages above 26 AD Accidents with another party and the error rate is less than 50% 2500 riyals and higher than 50% 3500 riyals and for drowning and collision with a fixed object, policy of the car theft, and escape without information 3500 riyals. As for the car , it must be returned with the report from najm or traffic to the nearest branch in the incident city.
In the absence of a report from najm or traffic, the customer shall be liable for all damages caused by the accident and this condition shall include all accidents.
If there is a report from najm or traffic and there is no other party registered to the report, the customer is liable for 3500 to 7000 Riyal insurance policy.
Failure to adhir the general traffic rules (bypass traffic lights, driving in reverse , driving under the influence), accident and non-lessee driver , the lessee driver intentionally damage the vehicle, or the customer's delay in return more than 24 hours.
The customer must bring the police/traffic report of the incident showing the customer's fault rate and a certified assessment of the damage from the nearest authorized entity to the place of the incident, not including the second party damage.
The International authorization isn't from the company rather it's from Tamm website and Tamm is from the traffic.
As for the insurance it doesn't include the accidents outside of the geographical scope of the kingdom as per the insurance policy and the contract.
In this case the customer will pay the full amount of the damages, and any report after returning the car and closing the contract will be invalid.
The proceedures take from 7 to 10 working days.
Both are extra insurance services, And the main role for them is to exempt the customer from the insurance policy in case of an accident between two parties, as long as there is a report from najm or traffic even if it's the customer's mistake.
The difference is the Yelo shield plus exempt the customer from small damages in addition to the exemption of the insurance policy, like the tire punctures, normal usage of the tires, dust in the frontal bumper and headlights, very minor windshield chips, and small scratches that don't exceed 10 cm in length and 2 cm in width.
Open kilometer/ Open mileage is available for a small amount added to the daily rental price and available for all car tiers except the luxury tier.
The service is free within the Kingdom and can be added during booking and the service is only available at airport branches and subject to availability.
Salik fees are (30) AED per day and allows to use unlimted salik.
International authorization is a service provided by Yelo which can be added during the rental from branches and its only available for the GCC countries only.
The use of the car outside the Kingdom is allowed only for the GCC countries after obtaining an authorization letter from the car rental branch for use outside the Kingdom and certified by the Chamber of Commerce.
80 SAR for Yelo Membership customers 64 SAR for Silver Membership 48 SAR for Gold and Platinum Membership.
Silver , Gold and Platinum Memberships Discounts only.
The request to redeem the saudi insurance can be received after 21 working days have passed after closing the contract.
The deposit amount is between 1000 : 1500 AED.
A redemption request for the Dubai deposit amount can be received 30 business days after the closure of the contract and the customer will communicate via chat.
There is a contract that has not yet been paid.
Dear customer your name will be removed from simah within 7 working days after the claim has been paid.
The name is removed from simah when the full amount of the claim is paid.
You can reach us through the E-mail CCC@iyelo.com.
You can reach us through the E-mail CCC@iyelo.com.
The addons are calculated for every 24 hours as per terms and conditions.
Yelo shield plus includes accidents and some small damages that are specified when choosing the service.
National ID card or iqama , driving licence valid for a minimum of 6 months, credit card and the age between 18 years and 70 Years.
Passport, international driving license valid for a minimum of 6 months, credit card, age from 18 years to 70 years and can only rent from airport branches.
You can return the car in any Yelo branches even if not specified in the contract, but please mind the shipping fees between areas when returning.
The traffic violations can be added to the offending contract even if it's is closed.
In case of the unavailability of the booked car, we provide a car from the same tier and if not available we promote you to a higher tier as per the T&C.
You can reach us through the E-mail CCC@iyelo.com.
When returning the car the authorization gets revoked automatically from abshr, And you can confirm that with your account on abshr.
We request an additional insurance amount on the car, And it differs from one car to another.
The work ID isn't required to rent, But will need to be viewed only when the customer wants to add the work discount.
We sincerely apologize.
In that case the T&C that was accepted will be applied by deducting one day rental from the booking..
We sincerely apologize.
In that case the T&C that was accepted will be applied by deducting one day rental from the booking..
We sincerely apologize.
In that case the T&C that was accepted will be applied by deducting one day rental from the booking..
For booking and viewing the prices are through the app or the website.
You can check all the branches and locations through the app or the website from the branches icon.
You can view more info regarding the yearly contracts from the website through the (Long-term lease) icon.
To check the available cars in our fleet and its prices, Go to the website or the app from (our fleet) icon.
You can reach us through the E-mail CCC@iyelo.com.
You can get a copy of the contract through the app or the closest branch?
The replacement can be done for the same tier through the nearest branch, Or close the contract and open a new one for another tier as desired.
You can view the branches and working hours through the app or the website from the (Our branches) icon.
You can submit your request through our E-mail: CCC@iyelo.com, and we will update you within 24 working hours.
We calculate the contract based on the actual duration and in case there is an amount it will be refunded.
You can book through the website or the app and get a discount as long as the reservation is at the least made 2 hours before receiving the car.
As for booking, you can follow the below steps:
- Choosing the pickup branch and the drop off if any, by pressing the "Return to a different location" and by pressing "same location" on the website.
- After that choose the date and time of pickup and dropoff as long as the reservation is for 24 hours at the least.
- Then choose the desired car from the available.
- Read the "or similar" and press ok.
-After that choose the addons as desired.
- Then the reservation details will fully appear and input the promotion code if any, And press confirm.
- Read Terms & conditions.
- choosing a payment method and completing the reservation by paying.
- And like that the reservation is complete and will get an SMS with the reservation number.
You can modify the booking through your account in the website or the app 8 hours prior or more.
The booking is valid and can be used within 24 hours from the original receiving time after that the booking expires automatically, there will be one day deduction, And the rest will be refunded.
In case of the new customers in Yelo rent a car, they can book through the app or the website.
The reservation can be canceled before receiving the car 24 hours prior in the least to refund the full amount, if canceled in less than 24 hours, there will be a one-day deduction, And the rest will be refunded within 7 to 14 working days at most.
The system can make only one reservation for each customer and in case of the reservation being turned into a contract, the customer can make a new reservation and the receiving time is after the return of the first car.
The reservations through the website and the app includes the vat.
The customer that made the booking is the only person that can receive the car.
The reservation can be executed through the app under the following condtions :
-That the remaining time to receive the car is less than 30 minutes.
-That the customer is within 500 meters from the branch and GPS is activated.
The work discount can be activated through the branch employee before executing the booking.
Personal information needs to be completed regarding the ID number and driving license expiry date to execute the reservation.
The color of the car cannot be chosen while booking, However you can choose based on what's available upon arrival.
You can extend the contract through the website and the app from the open contracts page or visiting the closest branch.
Ensure that the application is updated
Choose your My account
Then manage the account, choose (delete account)
You can do that in case of contracts inside the kingdom through the app and the website from the contracts icon in the ( in-debt ) page.
Its possible that the malfunction can be fixed by the Technician on spot.
If the car needs to be fixed in a workshop, replacement car will be provided.
The customer gets called within 20 - 30 minutes.
Our Team works 24/7 to be of service wherever you are.
It can be done through contacting us on 8001000014 or through all social media channels.
The time needed is 7 to 10 working days and might increase in case of the car entering the agency for checking.
The customer becomes a member after first car rental in Yelo.
The customer gets a 10% discount, 220 km per day, And 2 free delay hours not including the addons.
The customer gets a 15% discount, 250 km per day, And 3 free delay hours not including the addons.
The customer gets a 20% discount, 300 km per day, And 4 free delay hours not including the addons.
The customer gets a 25% discount, 350 km per day, And 4 free delay hours not including the addons.
You can use only one of the two discounts.
In case of online payment you can benefit from the online payment discount in addition to the membership discount.
Yellow member ship for each rial the customer gets 1 point, the silver gets 1.25 points, the golden 1.5 points, And the platinum 2 points.
For every rial paid you get 1 loyalty tier point.
As for the points gets calculated based on the car price only.
You can request the deduction from redemption points before closing the contract, And the redemtion points are converted into riyals at 1.5% of the number of points (1000 point = 15 ryals).
It's a service that allows a Yelo member to add his (father, mother, wife, son and daughter) to his membership to get the same benefits, And the original customer will need to raise a request through the app or the website after that the beneficiary customer will need to accept the request from his account.
It can be added through visiting the closest branch, Or sending the fursan card to the email: ccc@iyelo.com.
The points can be transferred based on the membership.
Green: 5% discount and every 2 ryals = 1 mile.
Silver: 10% discount and every 1.5 ryals = 1 mile.
Golden: 15% discount and every 1 ryal = 1 mile.
The points are converted automatically if the contract is opened with the fursan membership from the beginning.
In case there are redemption points in Yelo a request will need to be raised through the customer service and it can be transferred within 35 days.
You can use mobaili points as long as the contract amount is 100 ryals at least, you can benefit from 100 ryals discount if you have 4000 points in mobaili, And the more points the more the discount.
You can use the service through the code *1100# as you get a code to provide the employee only.
And you get 1 mobaili point for every 3 ryals spent in Yelo.
The contract is opened only when the car's tank is full, And in the event of returning in short of gasoline, the customer pays the gasoline amount + 50 ryals refill fees.
All the cars in Yelo rent a car fleet are automatic.
You can reach us through the E-mail CCC@iyelo.com.
It means ID or residency.
We do have long-term leasing with a minimum of one year and a maximum of 3 years, And you can apply for it through the website. And its benefits are :
- A special monthly rental price.
- A new car while choosing the color.
- There's regular maintenance for free.
- In case of an accident, the customer gets a replacement car.
We do have a dealership, you can reach us through social media channels, or You can submit your comment on the website and the app, and we will call you within 24 working hours.
of course you can use the work discount in Egypt and UAE.
unfortunately you cannot pay those dues through the website or the app however you can pay through any branch in KSA or in the same country that you rented from.
The vehicle can only be used by the customer in the contract.
The minimum rental period is 24 hour, Also we have a special service for our branches in the airport for pickup and dropoff with 6 hours at least and 9 hours at most.
Yes, but there is a grace period of a maximum of (4) hours of delay that does not include the addons, at a rate of (2) hours for yellow membership holders and up to (3) hours for silver membership holders, and (4) hours for golden membership holders - and more than that (maximum 4 hours) is calculated according to the following equation ((the value of the daily rental x the number of hours of delay) / 24)) x 2 = the cost of the value of the delay hours.